ANDREA BREITLING

​​Client:  Varian

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The Problem:​

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Varian’s X-ray touch-screen acquisition platform had developed a reputation for poor usability, impacting efficiency, user confidence, and sales/adoption.

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Key issues included:

• Users were unable to complete tasks reliably, often selecting incorrect options due to unclear guidance

• Technicians relied on memorized workarounds to perform routine actions

• Workflows were misaligned with real-world radiography practices

• The system was difficult to learn, making training time-consuming and error-prone

• Interface options were presented in an unintuitive order, not matching how exams are performed

• An outdated visual design negatively impacted usability, perception, and adoption

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The objective was to redesign the system to support faster learning, clearer workflows, and confident use in clinical environments.

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My Role
 

• Served as Program Manager, overseeing budget, timeline, and resources

• Led end-to-end product design from discovery through production release

• Conducted field research with radiography technicians across multiple clinical settings

• Defined and implemented core UX patterns aligned with real workflows

• Designed and delivered UI assets and specifications for development

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Outcome:

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• Delivered a streamlined, intuitive interface aligned with radiography workflows

• Reordered and clarified acquisition steps to match how technicians think and operate

• Significantly improved learnability, reducing confusion for both new and experienced users

• Received near-universal positive feedback, with users reporting clearer workflows and improved usability

• Modernized the visual design and introduced a custom icon system for clarity and consistency

Design Deliverables

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• Low- and high-fidelity prototypes

• Final UI concepts and production-ready assets

Early Concepts 

Exploring different workflows and UI styles